Policies at Serenity

  • Please note some of the policies we have in place for everyone visiting us.
  • ​Cancellation Policy: Cancellations must be made more than 24 hours before your schedule appointment, failing to communicate a cancelation will result in changes made to your credit card, debit card, gift card or any deposit on file.
  • If you book an appointment with us on the same day and you are a no-show we will charge you for the full amount.
  • Last minute cancellations of any service even if you are in office will result in full charge.
  • If a client shows up late, we will deduct the time from your session.
  • No exceptions!
  • If paying with card there will be a $3 surcharge for your services.​
  • TIPS: only Cash, Venmo or Apple pay.